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Return & Refund Policy
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Return
We gladly accept returns for any iadjewellery.net products given the goods must be returned within 14 days of the receiving date.

Please review the following simple steps for the return and refund of products:

To ensure a timely refund to your account, please return the purchased items with typed list & price tag to us immediately.We regret that we do not refund original shipping costs with any returned items. Any item engraved, custom designed and silver products are not subjected to the return policy. Please be advised that it is the customer's responsibility to bear any shipping fees incurred for returned items.

The price for exchange product should be higher or equal to the returned product, and it should be an item listed on iadjewellery.net.

Please send return products to: IAD Jewellery Limited, 6th Floor, Sino Plaza, 256 Gloucester Road, Causeway Bay, Hong Kong.
Refunds
Refunds will be processed with in four weeks upon receipt of returned products that are deemed by us to be in good condition. Damaged products will not be refunded nor will they be returned to you. Please be advised that we do not refund shipping and handling fees on any refunds. We only refund to credit cards or debit card of purchaser the total value of products purchased. You will be notified by email when the refund transaction has been completed, or you may log into your account for detailed refund information.